Customer information

Our furniture and accessories collection is available for purchase in our Brand Stores, Inspiration Stores and Studio. Find your local BoConcept location here.

Delivery & assembly

For quick and easy delivery and assembly, our professional service team can assist. They are knowledgeable about our products and will ensure expert assembly, packaging removal and careful placement of the furniture in your home. Assembly is free of charge for all BoConcept products and there is a flat rate delivery fee for all orders delivered within the store's normal trade area – please ask in store for details.

Delivery time

We have a wide range of products available in our main selection, which can be delivered in 4-6 weeks. Much of our selection is also customized and delivery time for custom-made special orders is 14-16 weeks for board furniture and 16-20 weeks for upholstery. Delivery time may vary based on the store's location in North America.

Return and exchange policy

If you are dissatisfied with your purchase, you are naturally entitled to return or exchange it for store credit within five days (furniture) or seven days (accessories), as long as it is unused and undamaged, part of our main selection, and is still in its original packaging. A restocking fee, of 40% of the original purchase price, applies to all furniture orders. Should you wish to have the items picked up, a delivery charge will also apply. Please note, however, that items bought on sale cannot be returned. See in store for full details of our terms and conditions.